Aircraft on Ground (AOG)

Helicopter down? Apex Heli-Support can help you identify the problem, locate the support you need, and work toward getting your aircraft back in service.

Aircraft Down?
Start with Apex.

When an MD500 is grounded unexpectedly, every hour of downtime matters. Whether you're dealing with a maintenance issue, need replacement parts, or aren't sure what the next step should be, Apex Heli-Support is ready to help.

Our experience with the MD500 platform allows us to help operators assess their situation and determine the right path toward returning their aircraft to service.

Technical Support

Help identifying maintenance issues and determining the appropriate next steps.

Parts Support

Assistance locating the MD500 parts and components needed to address an AOG situation.

Maintenance & Repair

Experienced MD500 maintenance and repair support to help return aircraft to service.

AOG Coordination

One point of contact to help determine what resources are needed to address the situation.

How it Works

Three simple steps:

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1.

Contact Apex

Tell us where the aircraft is located and what you're experiencing.

2.

We Assess the Situation

We'll review the available information and determine what support, parts or services may be needed.

3.

Work Toward Return to Service

Our team helps coordinate the appropriate next steps to get your aircraft operational again.

Why Choose Apex Heli-Support

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MD500 Specialists

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Expertise across maintenance, repair, and overhaul for MD500 helicopters.

Rapid Response

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Efficient overhaul processes to minimize downtime and get you back in the air.

Proven Excellence

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Decades of hands-on experience working with MD500 Series components.

MD Series Helicopters We Support

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Supporting the full MD500 series with specialized component overhaul and repair.

MD500C

MD500D

MD500E

MD520N

MD530F

MD902

Frequently Asked Questions

What does AOG mean in aviation?

AOG stands for Aircraft on Ground. It refers to an aircraft that is unable to fly due to a maintenance, mechanical, parts, or other technical issue that needs to be resolved before the aircraft can return to service.

Does Apex Heli-Support provide AOG support for MD500 helicopters?

Yes. Apex Heli-Support provides support for MD500 operators dealing with Aircraft on Ground situations. Contact our team with information about your aircraft and the issue you're experiencing so we can help determine the appropriate next steps.

Which MD helicopter models can Apex support?

Apex Heli-Support specializes in the MD500 series, including the MD500C, MD500D, MD500E, MD520N, MD530F, and MD902.

Can Apex help locate parts for an AOG aircraft?

Apex Heli-Support can assist operators with identifying and sourcing parts and components that may be needed to address an AOG situation. Parts availability will depend on the specific aircraft, component, and situation.

What information should I have when contacting Apex about an AOG?

Provide as much information as possible, including your aircraft model, aircraft location, description of the issue, and any known parts or maintenance requirements. This helps our team better understand the situation and determine how we may be able to assist.

Can Apex help troubleshoot an MD500 maintenance issue?

Apex has extensive experience with MD500 helicopter maintenance, repair, and overhaul. Contact us with details about the issue you're experiencing and our team can help determine the appropriate course of action.

How quickly can Apex respond to an AOG request?

Response and resolution times depend on the aircraft's location, the nature of the issue, parts availability, and the support required. Contact Apex Heli-Support as soon as an AOG situation occurs so we can assess your needs and determine the next steps.

How do I request AOG support from Apex Heli-Support?

Contact Apex Heli-Support directly and provide details about your aircraft and the situation you're experiencing. Our team will review the information and help determine what support may be needed to get your aircraft back in service.